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Practice Charter


When you register with us we will ask you to sign a form giving consent for us to share your medical information in respect of your care or treatment. Any other person you authorise to see your information would have to be named on this form.

Summary care records (SCRs) are held on a national system know as 'the Spine', though this only contains basic demographic, medication and allergy information. Unless you have opted out of 'the Spine', your SCR is available to all NHS providers. However, your verbal consent is required before anyone can access your SCR.

Right Of Access To Your Medical Records

If you want to access your medical records contact the practice manager, who will provide you with the details of how to do this. You will be asked to complete an application form and a fee is payable.

The people responsible for your care may decide that seeing your records might be detrimental to your physical or mental health. In this instance your request may be denied or you may only be shown part of your record.

Freedom Of Information - Publication Scheme

The Freedom of Information Act 2000 obliges the practice to produce a Publication Scheme. A Publication Scheme is a guide to the ‘classes’ of information the practice intends to routinely make available. This scheme is available from reception.

Violent Or Abusive Patients - Zero Tolerance

Our staff come to work to care for others, not to become victims of violence, threatening behaviour, physical, verbal, racial abuse or discrimination.

If you are violent or abusive in any way towards our staff, we have the right to refuse to treat you. Any patient or visitor who treats any member of staff in this way will be removed from the premises and will be reported to the police, and you will be removed from our practice list and also may face prosecution.

It is unacceptable for patients to refuse treatment, care or services from a particular member of staff if the refusal is based on racially discriminating grounds. Should you refuse services on discriminatory grounds then it may be considered that you are refusing treatment altogether.


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